Case Task/Task Comment

[About Manage Case] [To Manage Case] 

Usage

Use this tab to enter, modify and view useful comments for the particular case task. The information here could be filled in, or modified when entering contact notes, during dispatching/accepting or changing the status of the particular case task.  

Activity Diagrams

Handle Case
Handle Case Task

Activities

Enter Complementary Task Comment
Create Case Task
Accept Case Task from Queue
Dispatch Case Task
Complete Case Task
Close Case Task