Accept Case Task from Queue

Explanation

This activity is used to accept the case task from the support queue to which you are assigned.

Prerequisites

To perform this activity, you should be the assignee for the particular case task or belong to the support queue to which the case task is dispatched.

System Effects

As a result of this activity, the case task will be accepted from the support queue and the case task will be set to Open. The accepting user becomes the owner of the case task.  

Window

Case Task

Related Window Descriptions

Case Task
Accept Case Task

Procedure

1. Open the Case Task window.
2. Select a suitable case, right-click and then click Accept Task. The Accept Task dialog box opens.
3. In the Task Work Folder field, enter the suitable work folder for the task.
4. In the Contact Notes Message field, you can enter a comment or a note.
5. Save the record.