Case

[About Manage Case] [To Manage Case]

Usage

Use this window to enter a new, or modify an existing case. When you enter details about a new case in this window, you should define specific attributes relating to the case. These attributes will determine how the case will be handled. The window consists of several tabs containing editable information related to a specific case. 

For the description of each tab in the window, follow the appropriate link: Description, Tasks, Business Objects, Case Overview, Contacts, Journal, Support Info, Customer Info.

Activity Diagrams

Create Case
Handle Case
Enter Case Resolution

Activities

Create Case
Send Resolution to Caller
Complete Case
Close Case
Accept Case
Dispatch Case to Queue