Case/Case Tasks

[To Manage Case]

Usage

Use this tab to enter case tasks for the current case. Case tasks are effectively sub cases, and represent activities to be performed during the life cycle of a case. A case task can be performed by the person who created it, or more usually dispatched to a queue or named an assignee for their personal attention. All actions undertaken during the processing of a case task, such as sending e-mails or telephoning the customer, are recorded by attaching them to the case task that they relate to.

Activity Diagrams

Handle Case

Activities

Create Case Task