Accept/Reject/Dispatch/Reopen Case Task

 [About Manage Case] [To Manage Case]

Usage

Use this dialog box to accept, reject, dispatch and/or reopen  the particular case task. If the case task needs to be accepted, data has to be entered in the Task Work Folder and Contact Notes Message  fields. If the case task needs to be rejected, data has to be entered in all the fields. If the case task needs to be dispatched, data has to be entered in all the fields. If the case task needs to be reopened, data has to be entered in Task Work Folder and Contact Notes Message fields.

Activity Diagrams

Handle Case Task
Handle Case

Activities

Accept Case Task from Queue
Dispatch Case Task