Use this window to register an appointment for a work task based on a request from a Customer or internally. Once the user preferences are identified, a request can be sent to Appointment Booking Engine in order to find an available resource to attend to the appointment. As a result an appointment gets registered for the work task and the Appointment booking window gets closed. At a later stage it is possible to do a re-booking or cancel the appointment if required. In the appointment booking window it is also possible to override the appointment slots if the given results from the Appointment Booking Engine does not satisfy the customers appointment requirements.
This window has two display modes, depending on the user preference; it can be changed to a Calendar mode or Grid mode. The calendar mode displays slots in a more graphical way, whereas in a grid mode it list out slots in a tabular format. The default behavior can be decided by the system parameter APPT_CLIENT_MODE.
If the user want to change the settings of the Calendar in terms of language, date and time format, this can be done by changing the clock, language and region settings on the local client from the windows control panel (Region and Language).
For more information, refer to the activity descriptions.
Book Appointment
Cancel Appointment
Request Appointment Offers
Modify Appointment Parameters
Decline Appointment Offers
Accept Appointment
Cancel Appointment
Override Appointment