Return Material Authorization

[About Return Material Authorization] [About Prices Including Tax]

[To Customer Return Management]

Usage

Use this window to enter customer requests to return ordered and delivered material and services. You can release, deny or cancel a planned return material authorization. You also can print a return note which informs the customer of the parts and the quantity that is allowed to return.

For the description of each tab in the window, follow the appropriate link: RMA lines, Credit Charges, Return Handling Addresses, Misc RMA Info, History

Activity Diagrams

Create Customer Returns
Approve Customer Returns
Return or Scrap Customer Returns
Complete Customer Returns
Deny Customer Returns

Activities

Enter RMA Header
Release RMA
Deny RMA
Cancel RMA
Complete RMA
Approve for Credit
Remove Credit approval
Create Credit Invoice
Create Correction Invoice for Returned Goods

Print Return Note
Manage Tax, RMA Line
Manage Tax, RMA Charge
Enter Notes
Enter Document Texts
View Configuration
Create Customer Receipt