Case/Contacts/Contact Notes
Case Task/Contacts/Contact Notes

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Usage

Use this tab to view contact notes and e-mails which have been documented against a case or any of its case tasks, and information such as by whom, and when. Contact notes can be entered for a case when it is dispatched, rejected, accepted or completed. Also, contact notes can be entered when an e-mail message is sent from the case. You can also re-send an e-mail message previously sent from the case or one of its case tasks using this tab. In the process of doing this, you may add further text to the e-mail.

Activity Diagrams

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Activities

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