SLA Order/SLA Order Line

[About SLA Order Template] [About SLA Order] [To Service Level Agreement Management] [To Service Contract]

Usage

Use this tab to view SLA order line details and it includes the SLA Latest Start and SLA Latest Finish which is calculated per SLA order line in the SLA order and Responded Date and Resolved Date which is reported per SLA order line. Additionally, the cut-off time, response time and resolution times are viewed on the SLA order lines.

Activity Diagrams

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Activities

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