Register Received Returns

Explanation

When receiving the material which is returned from customers, you should either scrap the returned material or return the material to the inventory.

You also can enter returns of non-inventory parts. When all parts on a return material authorization line with non-inventory parts have been received, the line will automatically acquire the Return Completed status.

Prerequisites

• The current RMA line must have been released.
• The RMA should not be an originating RMA.

System Effects

• If only a part of the quantity approved for return is received, the RMA line will acquire the Partially Received status.
• When all parts on a RMA line with non-inventory parts have been received, the line will automatically acquire Return Completed status.
• When a non-inventory part is entered as received, postings are created immediately. After this you can no longer update prices and customer order line information on the RMA line.
• When the status is changed in the receipt RMA, the status of the originating RMA is updated as well.
• A customer receipt record will be created according to the RMA receipt number and it can be viewed in the Customer Receipt window.

Window

Return Material Authorization
Return Material Authorization Lines
Receive Authorized Returns

Related Window Descriptions

Return Material Authorization 
Return Material Authorization Lines 
Receive Authorized Returns
Receive Parts
Receive Parts against Order Deliveries
Return Parts from Internal Order Transit
Scrap Parts from Internal Order Transit

Procedure

Parts of a RMA line has been returned:

1. Populate, or query for the appropriate RMA.
2. Mark the appropriate RMA line. Right click in the lower part of the window and then click Receive Parts.
3. In the Sales Qty to Return field, you can enter the received quantity in sales unit of measure or in the Inv Qty to Return field, you can enter the received quantity in inventory unit of measure.
4. Specify the location number to which the inventory parts must be received.
5. To save the changes and close the window, click OK.

Return parts by looking at the order deliveries:

1. Populate, or query for the appropriate RMA.
2. Mark the appropriate RMA line. Right click in the lower part of the window and then click Receive Parts against Order Deliveries.
3. In the Sales Qty to Return field, you can enter the received quantity in sales unit of measure or in the Inv Qty to Return field, you can enter the received quantity in inventory unit of measure.
4. Specify the location No to which the inventory parts must be received.
5. To save the changes and close the window, click OK.

Parts are returned from an internal customer that belongs to the same company as the site at which the parts are returned belongs: 

1. Populate or query for the appropriate RMA.
2. Mark the appropriate RMA line. Right-click in the lower part of the window and then click Return Parts from Internal Order Transit or Scrap Parts from Internal Order Transit depending if the parts should be scrapped or returned.
3. Enter the quantity to be returned or scrapped in the lower section of the dialog box.
4. To save the changes and close the dialog box, click OK.

Note: For more details regarding scrapping and returning of parts from an internal customer, see the related activity descriptions.