Block Customer Order

Explanation

You can block an entire customer order by using Manually Block Order in the Operations menu. A requirement for this operation is that the customer order is not in the Invoiced/Closed state.

When an order has been blocked, it receives the status Blocked, and limited transactions can be performed.

Prerequisites

• The customer order header must have been entered and saved before you can block the order header.

For a pegged customer order line:

• You can block a pegged customer order line at any time before creating the invoice, irrespective of the status of the pegged supply orders.

System Effects

• The status is updated to Blocked.
• If you put an order on-hold from the demand site and a supply site order exists, the internal customer order will be blocked. If the supply site order is in a status that does not allow blocking, the system returns a message to inform the user and will still allow to block the demand site order. If you block the supply site order, the system will not block the demand site order. 

Window

Customer Order
Handle Blocked Customer Orders

Related Window Descriptions

Customer Order
Handle Blocked Customer Orders
 

Procedure

1. Use the Populate or the Query function to display the appropriate order.
2. To block an entire order, right-click and then click Manually Block Order in the Operations menu or in the right mouse button menu in the upper part of the window.
3. Optionally, a block order reason can be entered in the Block Customer Order dialog box. Valid block reasons can be found by clicking List. The blocking reason will be saved on the order.
4. If the order has lines pegged to purchase requisitions, purchase orders, shop orders, or DOP headers the supply orders will not be blocked.