Define Support Organization

Explanation

This activity is used to define a support organization, which can be used to define new cases. A support organization handles cases. 

Prerequisites

• The relevant work calendar must have been entered in IFS/Application Services.
• The value to be entered in the Organization User field must be a registered user for the IFS Application.
• The support level of the organization must have been entered in the Support Agreement Basic Data/Support Level tab.

System Effects

As a result of this activity, support organization data will be available when selecting a support organization for a particular case.

Window

Support Organization Basic Data 

Related Window Descriptions

Support Organization Basic Data
Support Organization Basic Data/Support Organization

Procedure

1. Open the Support Organization Basic Data window and click the Support Organization tab.
2. Double-click on the lower table to create a new record. (F5)
3. In the Organization ID field, enter an ID for the organization.
4. In the Description field, enter a description about the organization.
5. To set the organization as the default, select the Default Value check box. Alternately, once the record is saved, you can right-click and then click Set Default to set the selected organization as the default; thereby discarding any other default setting. 
6. Enter a value in the Work Calendar field. Use the List of Values to select a suitable value.
7. Optionally, you can enter values in the following fields:

• In the LOV Order field, define the order in which you want the organization to appear in the List of Values.
• Click List in the Time Zone field. The Application Services - Create Time Zone dialog box opens. Specify the relevant region and city in the Select Region and Select City fields. Click OK.
• Enter a value in the Organization User field. Use the List of Values to select a suitable value.
• Use the Disclaimer field to specify text which could be included when sending e-mails.
• Enter a value in the Support Level field. Use the List of Values to select a suitable value.

8. Save the record. (F12)

Note: A value cannot be defined in the Manager field until an assignee has been defined. After creating a support organization, you can enter assignees in the Support Organization Basic Data/Assignee tab and then use the List of Values to select a manager for the support organization in the Support Organization Basic Data/Support Organization tab.