Assignee Detail/Backed up Assignees

Usage

Use this tab to enter and view information on which call center assignees the main assignee of the window should act as backup person for. The main assignee of this window will also be able to see the backed up assignee's work items when using  the pre defined queries My Work and My Queues in the Work Items window.

Activity Diagrams

Define Support Organization Basic Data

Activities

Define Assignee