Enter Complementary Information

Explanation

This activity is used to enter complementary information for the case such as the case description, business object, contacts, and support information. This information will help you to handle the particular case.

Prerequisites

To perform this activity, a case must have been created using the Case window or New Case Assistant or New Case Issue dialog box.

System Effects

As a result of this activity, the complementary information is stored for further use when handling the case. 

Window

Case
New Case Assistant

Related Window Descriptions

Case
Case/Description
Case/Business Objects
Case/Contacts
Case/Support Info

Procedure

1. Open the Case window. Query for the relevant case.
2. Click the Description tab.
3. In the upper text area, select a language and enter details for the Our Description, Customer Description, Our Resolution options as needed.
4. In the lower text area, select another language and enter details for the Our Resolution, Customer Resolution, and Our Description options as needed.
5. Click the Business Objects, Contacts and Support Info tabs and enter the necessary information.
6. Save the information.