Dispatch Case Task

Explanation

This activity is used to dispatch case task to a suitable queue or a person.

System Effects

As a result of this activity, case task will be set to Queued.

Related Window Descriptions

Case Task

Procedure

1. Open the Aurena > Call Center Lobby Page.
2. Select a task from My Open Tasks and click on it. It opens the Case Task page.
3. To dispatch the case task, click on Dispatch.
4. The Dispatch Task dialog box opens.
5. In the Organization field enter the name of the organization that should own the case. Click dropdown to select a suitable value. Also select either Queue or Assignee to dispatch the case task.
6. In the Due Date field, enter the new due date.
7. In the Work Folder field, enter the suitable work folder for the case. Click dropdown to select a suitable value.
8. In the Message field, enter comments for the case.
9. Click OK.