Complete Case

Explanation

This activity is used to complete the case. When the AUTO_COM_TASK_CASE system parameter is set to True, the case is set to Completed automatically when all the case tasks on the case are closed.

System Effects

As a result of this activity, case will be set to Completed.

Related Window Descriptions

My Cases Pending Completion
Case

Procedure

1. Open the Aurena > Call Center Lobby Page.
2. Select a case from My Cases pending completion and click on Details. It opens the Case page.
3. To complete the case, click on Complete.
4. The Complete Case dialog box opens.
5. In the Work Folder field, enter the suitable work folder for the case. Click dropdown to select a suitable value.
6. In the Message field, enter comments for the case.
7. Click OK.