This activity is used to select a service contract for an equipment object using either the Objects for Customer or the Customers for Object right mouse button options in Service Request. The service contract is then included in the new service request.
If a service level agreement (SLA) order template is connected to the service contract, it will be used to create a SLA order and it will be connected with the service request. The SLA order is generated based on the SLA order template on the applicable SLA line depending on the service request work type, priority or equipment object criticality or combination of priority and criticality, on the service contract SLA.
A service line should be defined for the equipment object in Service Contract/Services tab.
As a result of this activity, the service contract and the related service line is included in the service request. You can enter additional information for the service request/work order.
Use the following procedure to select the service contract for the service request: