Create SLA Order Template Schedule Lines
Explanation
This activity is used to create a SLA order template lines on a SLA order
template.
Prerequisites
This activity has the following prerequisites:
- A SLA Order Template must be entered and in status Preliminary or
Active.
- A SLA order template line must exist.
- A scheduling type must be defined in Scheduling
Type window.
System Effects
As a result of this activity a new SLA order template schedule line will be created.
Window
SLA Order Template
Related Window Descriptions
SLA Order Template
Procedure
- Open the SLA Order Template window and
query for a SLA order template in Preliminary or Active status.
- Select a SLA order template line defined already.
- Add a new record (F5) in the bottom table where SLA order template
schedule lines are defined.
- Enter a value to the Scheduling Type field. User the List of
Values (F8) to select a suitable value. Optionally In the Displaceable
Until Days field, enter the number of days prior to the Primary
Scheduling Type End where the Work Order may be displaced by Appointments.
(E.g. If Displaceable Until Days has been set to 20 days, then the Work task
may be displaced until 20 days are remaining to the Primary Scheduling Type
End. If Displaceable Until Days has not been set the Work task will not be
displaced.)
- Optionally add additional lines to create secondary scheduling lines and
in Duration Hours field, enter the duration in hours for the
secondary scheduling type
- Optionally to set a SLA order template schedule line primary, right
click Set Primary option need to be executed.
- Save the information (F12).