Copy SLA Order Template
Explanation
Use this activity to create a new SLA order template by copying existing
information. You can choose to copy SLA order template lines or SLA order
template lines and schedule lines. In addition you need to define new SLA order
template ID as well.
Prerequisites
A SLA order template should exist in the system.
System Effects
As a result of this activity a new SLA order template will be created with
the duplicated information. The new SLA order template will receive the status
Preliminary.
Window
SLA Order Template
Related Window Descriptions
SLA Order Template
Copy SLA Order Template
Procedure
- Open the SLA Order Template window and
query (F3) for the SLA order template that should be copied.
- Right-click the window and then click Copy. The Copy SLA Order
Template dialog box appears.
- Select Template Lines check box if you wish to copy only the SLA
order template lines and if all the information need to be copied, select
the Schedule Lines check box which will automatically check the
Template Lines check box as well.
- Enter a new SLA order template ID in the New SLA Order Template ID
field.
- Click OK.
- Optionally, choose to open the new SLA order template if necessary.