Resend Customer Invoice

Explanation

This activity is used to resend a previously sent customer invoice using an e-invoice message. This operation is useful if you have done a change in the basic data (e.g. the customer's delivery address) or if the sent invoice message was not received by the customer due to an error.

Prerequisites

The customer invoice must have been sent once in order to be resent. To resend an invoice, the media code of the invoice should be EDI, MHS, INET_TRANS or E-INVOICE.

System Effects

• If you resend a customer invoice using the E-INVOICE media code, a new xml file will be created and a new invoice image (a PDF file) will be created in the Report Archive. Any changes done to the Tax id number, delivery address and/or invoice address before the invoice was resent will be reflected in the invoice image and the message. Any attachments that were previously sent with the invoice will not be resent. If the Add Invoice Connected Objects check box is selected, files that are connected to the invoice and saved in IFS/Document Management with the same document class defined in the Company/Invoice/Document Management tab will be fetched and included in the message.
• If you resend a customer invoice with media code EDI, INET_TRANS or MHS the same message will be resent.
• If the invoice was successfully resent, the send status will be Transferred. If a send error occurs when sending an invoice using the E-INVOICE media code, the send status will be Error.
• The time at which the resending takes place will be displayed in the Sent Time field in the Sent Invoices window.

Window

Customer Invoice

Related Window Descriptions

Resend Customer Invoice

Procedure

1. Open the Customer Invoice window and query for the invoice that you want to resend.
2. Right-click anywhere in the header or the General tab and then click Resend Invoice.
3. Open the Archived Reports window and query for the invoice you resent.
4. Select the record, right-click, and then click Show PDF to open the invoice image.