Enter Return Cause

Explanation

Use this activity to enter codes for return causes. These are used to record reasons for return of items to a supplier. This is mandatory to be able to send returns to a supplier.

You have two types of return in the receipt function:

• Return for Rework: As an example, the return cause can be problems with the quality. The financial burden of returned parts is placed on the supplier, i.e., the parts need to be reworked.
• Return for Credit: As an example, the return cause can be problems with the quality or a delivery by mistake. The financial burden of returned parts is placed on the supplier, i.e., either a credit invoice for the returned parts or an invoice including only the approved parts is required. A replacement order for the returned parts can be created.

An example of usage is when entering inspection results in the receipt function.

Prerequisites

No particular prerequisites.

System Effects

A return cause is entered and can be used in connection with inspection at the receipt function.

Window

Return Causes

Related Window Descriptions

Return Causes

Procedure

1. Open the Return Causes window.
2. Create a new record.
3. Enter a code for the return cause in the Return Reason column, e.g., Inc. You can use a maximum of eight alphanumeric characters.
4. Enter the description of the return cause in the Description column, e.g., Incorrect.
5. Save your entry.