Enter CR/CO Data

Explanation

Use this activity to enter valid severity or critical levels for a change request. This mandatory task is to be performed by a system administrator or equivalent person.

Valid CR levels are used to group similar requests. Three types of data must be specified before you can use CRs and COs: CR levels, CR types, and CO action causes. At least one of each CR level, CR type, and CO action cause must be defined to be able to create CRs and COs.

Prerequisites

This activity has the following prerequisites:

System Effects

As a result of this activity:

Window

Change Management Basic Data

Related Window Descriptions

Change Management Basic Data

Procedure

To perform this activity, follow these steps:

  1. Open the Change Management Basic Data window.
  2. On the CR Levels tab, create a new record.
  3. In the CR Level field, enter up to 10 alphanumeric characters for the CR level ID.
  4. In the Level Description field, enter a description.
  5. Add at least one CR level with a corresponding description in the Change Management Basic Data/CR Levels tab.
  6. Add at least one CR type with a corresponding description in the Change Management Basic Data/CR Types tab.
  7. Add at least one CO action cause with a corresponding description in the Change Management Basic Data/CO Action Causes tab.
  8. Save your changes.