Define Work Group

Explanation

This activity is used to define a work group. Work groups are used to group a set of call center assignees. Work groups ease the authority administration. A work group can be assigned to a case access group or secured information user access group (used within support agreement).

Prerequisites

If you want to enter a value in the Manager field, it must have been defined on the Support Organization Basic Data/Assignee tab.

System Effects

As a result of this activity, a work group can be assigned to a case access group or to a secured information user access group  .

Window

Support Organization Basic Data

Related Window Descriptions

Support Organization Basic Data
Support Organization Basic Data/Work Group

Procedure

1. Open the Support Organization Basic Data window and click the Work Group tab.
2. Create a new record (F5).
3. Enter a value in the Name field.
4. Optionally, enter a description in the Description field
5. Optionally, enter a value in the Manager field. Use the List of Values to select a suitable value.
6. Save the record.(F12)