Define Task Type

Explanation

This activity is used to define a task type. The task type is an attribute which is used to determine the nature of the case task. For example, you could define a task type as 1st Line Support or 2nd Line Support to indicate what part  of the support organization should handle the case task.

Prerequisites

N/A

System Effects

As a result of this activity, you can define a task type for each case task.

Window

Case Task Basic Data

Related Window Descriptions

Case Task Basic Data
Case Task Basic Data/Task Type

Procedure

1. Open the Case Task Basic Data window and click the Task Type tab.
2. Create a new record. (F5)
3. Enter a value in the Task Type field.
4. Optionally, enter a description for the task type in the Description field.
5. Optionally, enter a number in the LOV Order field to determine the order in which the task type will appear in a List of Values.
6. Save the record.(F12)