Define Priority
Explanation
Use this activity to enter information about a case priority that will be used when reporting a
case. The priority of a case is
used to classify the case internally (e.g., High, Normal, Low). This
enables you to prioritize the cases of the same
case severity.
Prerequisites
There are no prerequisites.
System Effects
The levels of priority defined here can be used
when entering information about cases in the
Case window.
Window
Case Basic Data
Related Window Descriptions
Case Basic Data
Case Basic Data/Case Priority
Procedure
- Open the Case Basic Data window, and click the
Priority tab.
- Create a record (F5).
- In the Priority field, enter an ID of a
priority.
- In the Weight field, enter a number to determine the
importance of cases corresponding to that value. For example, you can enter 1 for the most
important, 2 for the next, etc.
- In the Description field, enter a description for the priority.
- To specify a default priority for the cases, select the Default check
box. Alternatively, once the records have been saved, right-click on a
record and then click Set/Unset
Default to set the selected priority as the default; thereby
discarding any other default setting.
- To specify the order in which the priority should appear in a List of
Values, enter a number greater than zero in the LOV Order field.
- Save the record (F12).