Define Case Type
Explanation
Use this activity to
define a case type. There are three system-defined case types included with the installation:
Global, Local, and Customer. Case types can be used to define access rights to
the users. That is, the users will be able to access only the cases belonging to
specific case types. This row level security is set up when connecting user to certain case
access groups.
Prerequisites
There are no prerequisites.
System Effects
- Case types will be created.
- Case types can be used to apply access restrictions on cases.
Window
Case Basic Data
Related Window Descriptions
Case Basic Data
Case Basic Data/Case Type
Procedure
- Open the Case Basic Data window, and
click the
Case Type tab.
- Create a record (F5).
- Specify values in the Case Type and Description.
- Select a value for Restrictions in order to restrict access to
cases of the created case type.
- To set a default case type for all the cases, select
the Default check
box. Alternatively, once the records have been saved, you can right-click and
then click Set/Unset
Default to set a selected case type as the default; thereby
discarding any other default setting.
- To specify the order in which the case type should appear in a List of
Values, enter a number greater than zero in the LOV Order field.
- Save the record (F12).