Define Case Completion

Explanation

Use this activity to define the case completion categories, that is, the error connected to a case, e.g., Network Failure, Standard Software Error, etc. A case completion category is assigned when the case is completed or closed by the assignee. 

Prerequisites

There are no prerequisites. 

System Effects

• Completion categories will be created.
• Completion categories can be assigned at the time a case is completed or closed by an assignee.

Window

Case Basic Data 

Related Window Descriptions

Case Basic Data
Case Basic Data/Case Completion

Procedure

1. Open the Case Basic Data window, and click the Case Completion tab.
2. Create a new record (F5).
3. In the Completion field, enter a value. For example, Network Failure.
4. In the Description field, enter a description about the completion category.
5. To set a default case completion for the cases, select the Default check box. Alternatively, once the records have been saved, you can right-click and then click Set/Unset Default to set the selected case completion as the default; thereby discarding any other default setting. 
6. To specify the order in which the completion category should appear in a List of Values, enter a number greater than zero in the LOV Order field. 
7. Save the record (F12).