Define Business Object

Explanation

This activity is used to define business objects for specific business object types. This allows you to attach a business object to a case when entering details about a case, and when creating a handover reference for case tasks connected to a case. 

Prerequisites

N/A 

System Effects

As a result of this activity, you will be able to connect the defined business object to a case, a business object queue, or use it as a handover reference. 

Window

Support Organization Basic Data

Related Window Descriptions

Support Organization Basic Data
Support Organization Basic Data/Business Object

Procedure

1. Open the Support Organization Basic Data window and click the Business Object tab.
2. Create a new record. (F5)
3. In the Business Object and Description fields enter the name and description of the business object respectively. 
4. Select a suitable value for the Business Object Type field.
5. To specify a business object as default, select the Default Value check box. Alternately, once the record is saved, you can select a business object, right-click and then click Set/Unset Default to set the selected business object as default; thereby discarding any other default setting. 
6. Optionally, you can enter values in the following fields:

• In the Attach LOV Order field, specify the order in which you want the business objects to appear when connecting it to a case. Not applicable for the following business object types: Return Material Authorization and Invoice.
• In the Handover LOV Order field, specify the order in which you want the business object to appear when it is used to create a handover reference from a support case task. Only applicable for the following business object types: Work Order, Customer Order, Return Material Authorization, Project Activity, Shop Order, Purchase Order  and Change Request.
• Select the Open Form check box to enable the user to continue work with the business object directly after it is created. Only applicable for the following business object types: Work Order, Customer Order, Return Material Authorization, Project Activity, Shop Order, Purchase Order and Change Request.

7. In the View Tab Order field, specify the order in which you want to view the tabs in the Case/Customer Info tab. Only applicable for tabs related to the following business object types: Sales Part, Customer Agreement, Customer Order, Equipment Object, Work Order, Project Activity and Invoice. 
8. Save the record. (F12)