Rollback Complete Direct Debiting/Customer Repayment Payment
Explanation
The Rollback Complete Direct Debiting/Customer Repayment Payment activity is used
to delete an entire customer payment when the payment is incorrect. All invoices and
payments on account that were included in the payment are set as unpaid and a voucher is
created in the hold table in Accounting Rules. The voucher contains postings that
reverses the postings on the original voucher.
Prerequisites
The payment must exist.
System Effects
As a result of the Create Complete Direct Debiting Rollback, all invoices and payments
on account that were included in the payment are set as unpaid. A voucher with postings
that reverses the postings on the original voucher is created into the hold table in
Accounting Rules.
Window
Customer Payment Rollback
Related Window Descriptions
Customer Payment Rollback
Procedure
To Create Complete Direct Debiting Rollback:
- Select
Customer Payment Rollback. Use the Query or Populate function
to find the payment or payments you want to work on.
- Select the payment. You can select only one at a time
- Select the Rollback Complete Payment operation.
- If you choose Rollback Complete Payment, Rollback Complete
dialog box is shown with the fields
Voucher Date, Period, User group, and Voucher Type. Check the voucher date and change it
if necessary, then select OK. You can cancel the function here by selecting Cancel. If you
do so, Customer Payment Rollback is redisplayed. After you have saved, Message is
shown with details of Payment Series, Payment ID, Voucher Type, Accounting Year, and
Voucher No. When you are satisfied with the details, select OK. The payment now has the
status Complete Rollback, and a further payment is generated automatically for automatic
posting with the status Rollback. Also, an adjustment voucher for the payment is
generated.